INTERNATIONAL SHIPPING POLICY

All orders are shipped from Singapore. For express delivery, a contact number will be required and the package will need to be signed for in person. Please note that we do not ship to P.O. boxes.

In-stock orders are despatched within 4 working days. An order placed on a public holiday or on weekends will only be processed the next business day. If an item is on pre-order, information on the shipping period will be stated on the product page. Most pre-orders are despatched in 4-6 weeks.

A package entering your shipping destination may be subjected to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Please note that our shipping rates do not include any duty and taxes that may be incurred. Payment for duties and taxes will be the responsibility of the recipient.

  

Standard Shipping

When you select standard international shipping, your parcel will be shipped via Singapore Post registered airmail. You will be notified of the tracking number after the package has been despatched. Please note tracking may be limited for certain countries. If you are not home when the delivery is made, a notice card with instructions on how to arrange re-delivery will be left at your doorstep.

Destination Fee (SGD) Delivery time*
Asia Pacific $15 3 to 6 business days
U.K. & Europe $15 4 to 6 business days
North America $15 5 to 10 business days
Middle East $15 5 to 10 business days
Note: Delivery times stated are only estimates and do not include the days prior to despatch. The delivery times are subjected to customs inspection and clearance in your country. Delivery to some countries may also take longer than the estimated period.

  

 

Express Shipping

When you select express international shipping, your parcel will be delivered by DHL or FedEx. You will be notified of the tracking number after the package has been despatched. If you are not home when the delivery is made, a notice card with instructions on how to arrange re-delivery will be left at your doorstep.

Destination Fee (SGD) Delivery time*
Asia Pacific $35 1 to 3 business days
U.K. & Europe $60 1 to 3 business days
North America $60 1 to 3 business days
Middle East $110 1 to 3 business days
Note: Delivery times stated are only estimates and do not include the days prior to despatch. The delivery times are subjected to customs inspection and clearance in your country. Delivery to some countries may also take longer than the estimated period.

 

 

International Shipping Restrictions

Unfortunately, due to embargo restrictions, we are unable to ship our products to certain countries. If you do not see your country on the list at checkout, please email contact@mandywu.com and we will assist you with your order.

 

 

 

LOST ITEMS

If an item does not arrive, please contact us within 14 days from confirmation of despatch. We will do our best to assist you if you wish to make an insurance claim. Please note that we are not liable for loss of item(s) in any of the following situations:

- the item is seized by customs or other government agencies
- the loss occurs after delivery has been confirmed
- the loss is a result of event(s) beyond our reasonable control

 

 

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